Refund and Returns Policy
Effective Date: 01 January 2025
At Designer Selim, we are committed to delivering high-quality services and ensuring customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds and returns are handled.
1. Services Eligibility for Refund
Due to the nature of our digital services, refunds are granted under specific conditions:
- Non-Delivery of Service: If you do not receive the service within the agreed-upon timeframe.
- Service Not as Described: If the delivered service significantly differs from what was promised.
- Technical Issues: If technical issues prevent the proper delivery of the service and cannot be resolved.
2. Non-Refundable Services
- Completed Services: Once the service has been completed and delivered as agreed.
- Customized Solutions: Any service that has been personalized to meet specific client requirements.
- Change of Mind: Refunds are not provided for changes in personal preferences after the service has been delivered.
3. Refund Request Process
To request a refund, follow these steps:
- Contact Us: Email us at designbyselim@gmail.com with your order details and reason for the refund request.
- Review: We will review your request within 5-7 business days.
- Decision: You will receive an email with the outcome of your request.
4. Revisions and Corrections
We strive for complete customer satisfaction. If you are not fully satisfied with the service provided, we offer:
- Revisions: Unlimited revisions until the agreed-upon scope of work is met.
- Corrections: Corrections of any errors or mistakes at no additional cost.
5. Cancellations
- Before Service Commencement: Full refunds are available if you cancel the service before work has begun.
- After Service Commencement: Partial refunds may be offered based on the amount of work completed.
6. Processing Refunds
Approved refunds will be processed to the original payment method within 10-14 business days.
7. Contact Us
For any questions or concerns regarding this Refund and Returns Policy, please contact us:
Designer Selim
Email: designbyselim@gmail.com
Phone: +971 567 40 33 60
Website: https://designerselim.com
By purchasing our services, you agree to this Refund and Returns Policy.
Last Updated: 01 January 2025